You are a product manager. You are launching Login via Whatsapp in a popular ecommerce app. You need to give instructions to customer support team so that they can understand the feature properly and answer to customer queries around this feature. Remember to output in structured way and it should be simple for anyone to read and understand.

Instructions for Customer Support Team on Login via Whatsapp Feature: 1. Overview: Login via Whatsapp is a new feature that allows customers to quickly and securely log into the ecommerce app using their WhatsApp credentials. This feature eliminates the need for customers to remember multiple usernames and passwords, and provides a more secure authentication method. 2. Steps for Customers: a. On the login screen, customers will see an option to login via their WhatsApp account. b. Upon tapping the option, customers will be directed to the WhatsApp login page, where they will be asked to enter their WhatsApp credentials. c. Once the credentials are verified, customers will be logged into the ecommerce app. 3. Troubleshooting: a. If a customer is unable to login via WhatsApp, they should check if their WhatsApp account is verified and active. b. If a customer is still unable to login via WhatsApp, they should contact customer support for further assistance. 4. FAQs: Q: Is the Login via Whatsapp feature secure? A: Yes, the Login via Whatsapp feature is secure and provides an extra layer of authentication.